Last update: 28/06/2022

The below information will be updated immediately should there be any changes.

RN Labs is open for business and here to support you.

Due to the increased number of people who are currently unwell or in isolation, please be aware there may be some disruption to our service & deliveries. In particular, we kindly ask for you to keep your patients informed so that their test collection and delivery process can run as smoothly as possible.

As well as the possibility of longer delivery times with outgoing orders, we have also experienced some delays in the return of testing samples. This may affect some patients that have time-sensitive tests.

 Update: We are pleased to report that currently, we are not experiencing any delays or disruptions. 

Time-Sensitive Testing Samples

RN Labs are continuing to operate as usual and most samples are being delivered to us within the required timeframes.

However, should there be any delay in return delivery that affects the viability of the sample, RN Labs will send you/your patient another test kit for recollection at no additional cost.

The time-sensitive tests are listed below. (Any tests that are not listed are not affected).

  • All Doctor’s Data Stool Tests, including GI360 & CSA tests
  • OAT
  • GPL MycoTox
  • Methylation Panel
  • Red Blood Cell
  • Whole Blood Cell
  • Precision Aller 88 – serum
  • Complete Thyroid
  • IgG Food Map – serum
  • Folate Metabolism
  • Celiac and Gluten Serum

General Information

RN Labs are continuing to stay in constant communication with our partners. All of our laboratory and supplement partners are operating as usual with increased health and safety measures.

DELIVERIES

  • Australian Post and courier services are still operational in Australia and internationally with our partner companies.
  • However, due to reduced postal & courier services, as well as significantly less flight capacity, deliveries may be delayed. We appreciate your patience during this time.

ORDERING TESTS ONLINE

ORDERING PRODUCTS TO BE SENT DIRECTLY TO YOUR PATIENTS

  • We are able to support you and your patients with a patient ordering system for RN Labs, Therapure, Nordic Naturals, Enzymedica, Enterosgel and Nuzest orders.
  • Patients can order and reorder their authorised products directly through us any time. You can also change what products they have access to at any time.
  • Click the link from the Practitioner Access page to authorise patient products or read our FAQs on this system. Or find the PDF Guide under the Quick Links section of the Practitioner Access page.

STAFF

  • Our Customer Service team is working from home, except for minimal staff on-site for processing of test samples and dispatch of orders. We are still available to assist you during our office hours of 8:00 am to 5:00 pm (AEST)
  • We are continuing to follow the highest standards of health and hygiene to ensure the safety of our workplace and staff, such as increasing our cleaning schedule using approved disinfectant products and making hand sanitiser available for all staff.
  • Any staff member who is unwell will not work from the office and will obtain a medical certificate before returning to head office.

TECHNICAL SUPPORT

  • Our technical support team are available for support and for interpretation of test results.
  • You can request a technical support call by visiting your Test Result Dashboard, calling us on 1800 110 158 or emailing [email protected]

AREA MANAGERS

  • Area Managers are currently working from home and conducting meetings over Microsoft Teams. If you have a scheduled appointment, they will send you instructions on how to use this platform.
  • Our Area Managers will also help you to navigate online platforms to conduct telemedicine consults if your health association allows this. (Please consult your association to find out if you are approved to conduct your consultations online).

We encourage you to keep up with your own self-care during these changing times by getting outdoors in nature if you are not self-isolating, eating well, taking your supplements, adopting a mindfulness practice and following a good sleep routine.

Stay Well,

The RN Labs Team